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Frequently Asked Questions
When will I receive my order?
Most orders ship in 3 to 4 weeks after we receive the order, Occasionally, we do encounter extremely busy times or out of stock situations, if this does occur we will promptly notify you.
Most furniture items will ship common carrier, and will be delivered to your curbside. Cushions and smaller item will be shipped FEDEX or UPS and be delivered to your doorstep.
Are there any delivery charges?
Standard delivery is free on all cushion orders and furniure orders of 700.00 or more. Sometimes there are extra charges for Special deliveries (including inside delivery, deliveries to remote locations, gated communities, and high rises). We will notify you of those extra fees when your order is ready to ship.
We also offer "white glove delivery to areas within 100 of our store for a nominal fee.
Is there sales tax on my order?
We do not charge sales tax on all orders outside of Pennsylvania, All orders to PA customers are subject to the current tax rate.
What if me order arrives damaged?Every item we sell is carefully inspected before it is shipped. When your order arrives, be sure to inspect it to be sure you received the right products and they were not damaged in transit. If you notice damage, note it on the delivery receipt and notify the driver before you sign for it. Call us a at 717-560-6325 as soon as you can to report the damage or discrepancy. In the rare case of concealed damage, please call us within 5 days of delivery and we will be happy to address the
What if I receive the wrong item?In the case of the wrong product shipped, please call us immediately and we will pay for return shipping and replace the incorrect product.
Why are there different prices for different fabrics?
Wicker Imports offers one of the widest selections of fabrics on the market today. We offer the standard imported cushions found elsewhere at competitive prices.
Wicker Imports also make our own premium cushions that are far superior to the standard cushions at a nominal upcharge. We offer spun poly fabrics that pigment printed and Sunbrella fabrics that are solution dyed.